Gym Owner Collective Support
Need help with the Gym Owner Collective app or your community account? Contact our team for assistance.
Gym Owner Collective is a brand operated by McNeil Consulting LLC.
Direct Business Contact Information
Support Email
shannon@shannonmcneilconsulting.comPrimary contact for app, privacy, and support inquiries
Mailing Address
McNeil Consulting LLCP.O. Box 52
Clatskanie, OR 97016
United States
App and Account Help
We assist verified gym owners with account setup, technical troubleshooting, and general community guidance:
1. Sign-In and Access Issues
Trouble signing into the mobile app, verifying your email address, or accepting community invitations. Contact us to verify your operator status and restore access.
2. Technical & Device Problems
App crashes, push notification settings, or loading errors on iOS or Android. Including optional device and operating system details in your inquiry helps us diagnose technical issues quickly.
3. General Member Guidance
Questions regarding mastermind channels, updating business profile fields, or accessing community resources.
Report Abuse & Objectionable Content
Gym Owner Collective enforces strict zero-tolerance policies against harassment, hate speech, sexual exploitation, spam, and illegal content set forth in our Community Standards.
How to Submit an Abuse Report:
- Identify the member or account involved;
- Describe the incident, approximate date/time, and channel location;
- Include an accessible link or detailed description of the content; and
- Security & Safety Notice: Do NOT forward passwords, unlawful imagery, confidential customer records, or financial details.
Abuse reports are reviewed promptly by McNeil Consulting LLC administrators. Violating content may be removed immediately, and abusive accounts restricted or revoked.
Request Account and Data Deletion
Request deletion of your Gym Owner Collective account
To request deletion of your account and associated personal information, email shannon@shannonmcneilconsulting.com with the subject “Gym Owner Collective account deletion.” Include the email address associated with your account. If possible, send your request from that address. If you no longer have access to it, contact us so we can arrange another reasonable way to verify your identity. Do not send your password or unnecessary identity documents.
We retain personal information for as long as reasonably necessary to provide the services, administer your account, respond to requests, protect security, resolve disputes, and meet applicable legal obligations. Retention depends on the nature of the information, the purpose for which it is used, and applicable legal requirements. We do not apply a single blanket retention period to every category of information.
We process verified deletion requests and retain information only where there is an applicable lawful reason, such as legal obligations, security, fraud prevention, or establishing or defending legal claims. Where information must be retained, we will explain the applicable reason and retention criteria.
We aim to complete deletion requests within 30 days after receipt, subject to applicable legal deadlines and lawful extensions. We may request information reasonably necessary to verify your identity and will confirm completion.
Account deletion is different from leaving a community group, revoking access, or canceling a membership. Any separate membership obligations remain subject to the applicable agreement and mandatory law. Our Privacy Policy describes our retention practices.
Compose Support Email
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