Privacy Policy

1. Scope and Business Identity

McNeil Consulting LLC (“we,” “us,” or “our”) operates Gym Owner Collective, including its mobile application, mastermind community, and support website at https://app.gymownercollective.com.

This Privacy Policy explains how we handle personal information in connection with these services. It does not govern independent websites or services operated by other organizations.

2. Information We Collect

Account and profile information: Information you provide when registering, accessing your account, or completing your profile, such as your name, email address, business information, profile image, and other details you choose to submit.

Community content: Information you submit through community features, including posts, comments, messages, images, documents, and event participation information.

Support information: Information you provide when contacting us, such as your contact details, the nature of your request, message content, and any device information or attachments you choose to include.

Our support email composer prepares a draft in your email application. We receive the inquiry when you send that email. Opening the email application does not itself submit your request.

Technical and usage information: Information processed through use of the services, such as IP addresses, device or browser information, service interactions, and technical logs used to operate, troubleshoot, and protect the services. We do not presume that technical identifiers are anonymous.

Please do not submit gym customers’ personal records, payment-card details, government identification numbers, or sensitive health information in community posts, messages, uploads, or support requests. Information you include in your submissions may be processed as part of providing the community or responding to your request.

3. How We Use Information

We use information to:

• Provide account access and operate the community.
• Deliver discussions, educational resources, member communications, and community features.
• Respond to support inquiries and privacy requests.
• Troubleshoot problems and maintain service reliability.
• Review abuse reports, enforce community rules, and protect against unauthorized activity.
• Meet applicable legal obligations.

McNeil Consulting LLC does not sell or rent member personal information or use it for targeted advertising.

We do not use optional AI tools to process member posts, private messages, uploaded files, or support requests, and we do not use that content to train AI models.

These statements describe McNeil Consulting LLC’s use of information. Our technology providers also process information to deliver their services, as described below.

4. Service Providers and Other Disclosures

We use GoHighLevel/LeadConnector as our technology platform. Information is processed through that platform and supporting providers for functions such as hosting, communications, technical support, and security.

Other members receive information you share through community features, according to the relevant audience and feature settings.

We may also disclose information when necessary to comply with applicable law or valid legal process, protect safety and security, address misuse, or establish or defend legal rights.

5. Community Content and Visibility

Community membership is subject to approval by McNeil Consulting LLC.

Content shared in a group or conversation is made available through that feature. Its audience depends on the relevant membership, access controls, and sharing settings. Consider the intended audience before posting or sending information.

Our handling of community information includes providing the service, responding to support requests, and reviewing reported misuse. We do not represent that community messages are end-to-end encrypted or inaccessible to every person involved in operating the platform.

Please avoid sharing confidential customer information or other sensitive material in community discussions.

6. Communications and Your Choices

We send account, security, and support communications needed to operate the service and respond to requests.

For optional community emails, you may use any preference or unsubscribe controls provided with the communication, or contact us at shannon@shannonmcneilconsulting.com.

You may manage device notifications through your device settings and any controls available within the app.

No promotional SMS program is included in our launch offering. Providing a telephone number does not enroll you in marketing texts.

7. Cookies, Storage, and Device Permissions

The services and their technology providers may use cookies, browser storage, and similar technologies to support functionality, remember settings, and maintain security.

You may manage browser storage and cookies through your browser settings. Restricting them may affect some features.

When you choose to use a feature involving your device, the app may request the permissions needed for that feature where the operating system requires them. You can review and manage available permissions through your device settings.

McNeil Consulting LLC does not enable advertising pixels or marketing retargeting for these support pages.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, or disclosure.

No internet service or electronic storage system can be guaranteed completely secure. Please protect your account credentials and contact us if you suspect unauthorized access.

9. Retention and Account Deletion

We retain personal information for as long as reasonably necessary to provide the services, administer your account, respond to requests, protect security, resolve disputes, and meet applicable legal obligations.

Retention depends on the nature of the information, the purpose for which it is used, and applicable legal requirements. We do not apply a single blanket retention period to every category of information.

You may request deletion of your account and associated personal information, including content associated with your account, by following the instructions on our Support page.

We process verified deletion requests and retain information only where there is an applicable lawful reason, such as legal obligations, security, fraud prevention, or establishing or defending legal claims. Where information must be retained, we will explain the applicable reason and retention criteria.

We aim to complete deletion requests within 30 days after receipt, subject to applicable legal deadlines and lawful extensions. We may request information reasonably necessary to verify your identity and will confirm completion.

Account deletion is different from leaving a community group, revoking access, or canceling a membership. Any separate membership obligations remain subject to the applicable agreement and mandatory law.

10. Privacy Rights and Legal Bases

Depending on applicable law, you may have rights to access, correct, delete, or receive a portable copy of eligible personal information; restrict or object to processing; and withdraw consent where processing relies on consent.

Withdrawal of consent does not affect processing that was lawful before withdrawal.

You may exercise applicable rights by emailing shannon@shannonmcneilconsulting.com. We may verify your identity proportionately and recognize authorized agents where applicable law permits. If we decline a request, we will explain our decision and any applicable appeal process. You may also complain to a relevant privacy regulator.

Where applicable law requires a legal basis for processing, we rely on:

• Contract necessity for providing requested account access and community services.
• Legitimate interests for proportionate security, abuse prevention, troubleshooting, and administration, balanced against your rights.
• Legal obligations where processing is necessary to comply with applicable law.
• Consent where required for optional processing.

Acceptance of this policy or use of the app does not constitute blanket consent to every data use or international transfer.

11. International Processing

McNeil Consulting LLC is based in Oregon, United States. Our technology platform and its providers may process information in the United States and other countries where they operate.

LeadConnector describes its international processing and safeguards in its published Privacy Policy. That policy describes LeadConnector’s arrangements and does not replace this notice about our handling of member information.

You may contact us for information about international processing relevant to your use of Gym Owner Collective. Applicable privacy rights remain available regardless of this policy’s Oregon business address.

12. Member Eligibility

Gym Owner Collective is intended for adult business professionals. Members must be at least 18 and have reached the age of majority where they live.

If you believe an underage person has created a community account, please contact us so we can investigate and take appropriate action, including deletion where appropriate.

13. Changes to This Policy

We may update this policy to reflect changes to the services, our practices, or applicable requirements. We will post the revised policy and update its date. Where required, we will provide additional notice or obtain consent before implementing relevant changes.

14. Contact Us